How does fulfillment work? From order to courier
Your online store's order arrives in our warehouse system automatically. We pick it, pack it and hand it to the courier. If it arrives before the carrier's cut-off, it ships the same day, up to 20:00, and you see everything in the MDS e Partner Portal.
When did the order come in?
- Foxpost/Packetaby 20:00Ships todayNext working day
- Express Oneby 16:00Ships todayNext working day
- DHLby 15:00Ships todayNext working day
- DPDby 14:00Ships todayNext working day
- GLSby 14:00Ships todayNext working day
- MPL (Magyar Posta)by 14:00Ships todayNext working day
The shopper chooses the carrier at your online store's checkout. Orders received on weekends ship on the next working day.
By what time must an order arrive to ship the same day?
The time differs by carrier: this is the cut-off. Anything received on a working day before the cut-off is handed to the courier the same day.
| Carrier | Received by this time, shipped the same day |
|---|---|
| Foxpost/Packeta | 20:00 |
| Express One | 16:00 |
| DHL | 15:00 |
| DPD | 14:00 |
| GLS | 14:00 |
| MPL (Magyar Posta) | 14:00 |
Orders received later or on weekends ship on the next working day. The shopper chooses the carrier at your online store's checkout. All times are Budapest time.
The journey of an order, from click to courier
- 1
The order arrives
From your online store, eMAG or Allegro, automatically, through the integration.
- 2
We reserve and pick it
The system reserves the stock, and we pick the product from the shelf and scan its barcode.
- 3
We pack it
At packing, we scan the product again, so the right product definitely goes in the box. We use packaging that fits the order, or your own branded box if you like.
- 4
We hand it to the courier
It gets a label, and we hand it over before the carrier's cut-off. From there, you can track it in the portal.
What's your job, and what's ours?
- You sell in your online store and on marketplaces.
- You announce new incoming goods in the MDS e Partner Portal (ASN), and we receive them on working days between 8:00 and 16:30, or outside these hours and at weekends for a surcharge. Or you have HGL Group bring them in.
- You provide product data and your packing requests.
- Receiving and inventory management.
- Picking, packing and courier handover with six carriers.
- Cash on delivery and returns, within 48 hours of arrival, on working days.
- One contact person you can call with questions.
If you're switching now: here's how you go live in 10 working days. About returned parcels: returns management. Haven't decided yet? Own warehouse or fulfillment partner: when does outsourcing pay off?
See everything in the MDS e Partner Portal
No need to email us to ask where an order is. The portal is built on our warehouse system, so you see what's happening on the shelf and at the packing table. About our technology
Live stock
By SKU, you see what's on the shelf and how fast it sells.
Orders
Every order's status in one place, from arrival to courier handover.
Inbound deliveries
You announce incoming goods (ASN) and see when what arrived.
Parcel tracking
You can track orders handed to the courier.
Frequently asked questions about how fulfillment works
Got another question? Write to us.
How does fulfillment work?
Your goods are in our warehouse. Your online store's orders arrive in our system automatically, and we pick, pack and hand them to the courier. You focus on selling; we handle everything in the warehouse and after.
Do you work on weekends?
We don't ship orders on weekends: orders received on weekends ship on the next working day. We do receive goods at weekends for a surcharge, with an ASN filed in advance. Until when does it ship the same day?
What happens on public holidays?
For a surcharge, the warehouse prepares parcels on public holidays too, but carriers don't collect parcels on those days. Orders ship on the next working day.
How do orders reach you?
Automatically, through integration: from Shoprenter, UNAS, WooCommerce and Shopify stores, from the eMAG and Allegro marketplaces, or via API for your own system. You don't have to forward anything manually. The list of integrations
Who chooses the carrier?
The shopper, at your online store's checkout. The order ships with the carrier and delivery method they chose.
How do I know where an order is?
In the MDS e Partner Portal, you see order status, stock and inbound deliveries, and you can track parcels handed to the courier. With questions, you call your contact person.
What happens when a product sells out?
You won't sell it twice: the system updates your online store's stock in real time too, so you never sell what isn't on the shelf.
You sell. We ship.
Request a quote, and with a ready-made store connector, we'll be shipping your orders in 10 working days.
Last updated: November 10, 2026 · Reviewed by Dávid Kornis, Head of Fulfillment Division (interview: Trade magazin)