Returns and withdrawal management: returned parcels become stock again
We match every returned parcel to its order, inspect it, and restock anything sellable within 48 hours of arrival, on working days. By separate agreement, we also handle the consumer's withdrawal, from the label to the courier.
Returns are also part of e-commerce and marketplace fulfillment.
E-commerce fulfillment
Returns management: what comes back becomes stock again
A return isn't a loss if it gets back on the shelf quickly. We inspect every returned parcel and decide based on its condition. Try it on the sample.
What condition did the product come back in? (Sellable stock now: 24 pcs)
We match it to the order, inspect it and put it back on the shelf. Ready to sell again.
Sellable stock: 25 pcs +1If it's sellable under your rule, it goes back into stock; if not, we store it separately and let you know.
Sellable stock: 25 pcs +1, if sellableIt doesn't go back into sellable stock. We record the discrepancy and let you know, so you can decide on the next step.
Sellable stock: 24 pcs unchangedWe record it as a discrepancy and let you know, so you can settle it with the customer.
Sellable stock: 24 pcs unchangedWhat's the difference between a return and a withdrawal?
A return is any parcel that comes back to the warehouse. A withdrawal is when a consumer sends a product back without giving a reason within 14 days of receiving it after an online purchase (EU Consumer Rights Directive 2011/83/EU; in Hungary, Government Decree 45/2014). We handle returns for every client, and withdrawals by separate agreement.
| Return | Withdrawal | |
|---|---|---|
| What is it? | Any parcel that comes back to the warehouse: returned, undeliverable or not collected. | The consumer sends back the purchased product without giving a reason. |
| Who starts it? | The courier or the customer: the parcel comes back to us. | The consumer, exercising the right of withdrawal. |
| Deadline | None. | 14 days from receipt (Directive 2011/83/EU). |
| What do we do? | Match it, inspect it and restock anything sellable. | The same, and before that we arrange the return shipment: label, courier. |
| Who refunds the customer? | The online store, if needed. | The online store. We provide the inspection result for it. |
| How do I get it? | Standard service, for every client. | By separate agreement. |
The journey of a return
The first step only applies to withdrawals; the rest applies to every returned parcel.
- 1
Request and label
Withdrawals only: we receive the consumer's withdrawal and arrange the return shipment.
- 2
Arrival and matching
We receive the returned parcel and match it to the order.
- 3
Inspection
We check its condition: unopened, opened, damaged or incomplete.
- 4
Restocking and reporting
Anything sellable goes back into stock, and you see the result in the MDS e Partner Portal.
What do you get with returns management?
Matching to the order
We link every returned parcel to its order, so you know who sent back what.
Inspection
We check the product's condition and decide accordingly: back to stock, set aside, or reported as a discrepancy.
Sellable again within 48 hours, on working days
We process returns within 48 hours of arrival, on working days, and anything sellable goes back into stock.
Uncollected parcels
We also match uncollected parcels, for example cash-on-delivery ones, and their contents go back into stock if sellable.
Returns are also part of e-commerce fulfillment and marketplace fulfillment, in the same warehouse.
This is for you if…
- you sell clothing, shoes or other frequently returned products.
- you have a lot of uncollected cash-on-delivery parcels.
- organizing returns eats up your customer service team's time.
How much does returns management cost?
We price per parcel and per unit, itemized. You only pay for restocking what actually goes back into stock.
- Uncollected parcelper parcel
- Withdrawalper parcel, by separate agreement
- Restockingper unit, only for units that actually go back into stock
- Repackingif the product can only be sold that way
- Return labelfor withdrawals, at the carrier's rates
We set the itemized prices based on your monthly return volume. Request a quote and we'll get back to you within 1 working day.
Frequently asked questions about returns management
Got another question? Write to us.
What is returns management?
It means we receive returned parcels in the warehouse, match them to the order, inspect them and restock anything sellable. You always see the result in the MDS e Partner Portal.
Who pays for the return label in a withdrawal?
By default, the consumer: under the law, the cost of returning the goods is borne by the consumer, unless the online store has agreed to cover it.
What do you do in withdrawal management?
We receive the consumer's withdrawal, arrange the return shipment (label, courier) and inspect the returned goods, and you see the result in the MDS e Partner Portal.
Who refunds the purchase price to the customer?
The online store. The refund stays with you; we provide the inspection result for it.
What happens to damaged products?
They don't go back into sellable stock. We record the discrepancy and let you know, so you can decide on the next step.
What happens to uncollected cash-on-delivery parcels?
They come back to the warehouse, we match them to the order, and their contents go back into stock if sellable.
How long until a product is back in stock?
We process returns within 48 hours of arrival, on working days: we match, inspect and restock anything sellable.
Make what comes back sellable again.
Tell us roughly how many returns you get a month, and we'll get back to you within 1 working day.
Last updated: November 10, 2026 · Reviewed by Dávid Kornis, Head of Fulfillment Division (interview: Trade magazin)